What do I do if I smell gas?

• Put out all flames, including cigarettes, cigars, etc. Do not operate lights, appliances, telephones or cell phones.
• Evacuate the area immediately and call 911 from a safe location.
• If it’s safe, turn off the main gas supply valve to your tank.
• Do not return to the area until a professional determines it’s safe to.
• Have your system checked by a qualified propane professional before using any propane appliances.

What does propane smell like?

Propane smells like rotten eggs, a skunk’s spray or a dead animal. Propane manufacturers add the smell deliberately to help alert customers to propane leaks.

What do I do if my pilot light goes out?

• If a pilot light repeatedly goes out, it could indicate a safety problem.
• Do Not try to fix the problem yourself. Always call a qualified propane professional to light a pilot light that has gone out.

What happens if I run out of gas?

Don’t run out of gas. Serious safety hazards, including fire or explosion can result from running out of gas.

Set-up an automatic delivery schedule with your propane retailer and keep an eye on your fuel gauge to make ensure you don’t run out of propane. If the tank does get low, call your propane retailer.

What happens if I run out of gas?

DON'T RUN OUT OF GAS! Serious safety hazards, including fire or explosion can result.

• If an appliance valve or a gas line is left open when the propane supply runs out, a leak could occur when the system is recharged with propane.
• Air and moisture could get into an empty or depleted storage tank, which can cause rust build-up inside the tank. Rust can decrease the concentration of the odor of propane, making it harder to smell.
• If your propane tank runs out of gas, any pilot lights on your appliances will go out. This can be extremely dangerous if not handled properly.
• A LEAK CHECK IS REQUIRED. In many states, a propane retailer or a qualified service technician must perform a leak check of your propane system before turning on the gas.
• SET UP REGULAR DELIVERY. Establish a regular delivery schedule with your propane retailer. Also, periodically check the fuel gauge on your propane tank. If the fuel level drops below 20%, call your propane retailer.

What should I do if my pilot light goes out?

IT IS STRONGLY RECOMMENDED THAT A QUALIFIED SERVICE TECHNICIAN LIGHT ANY PILOT LIGHT THAT HAS GONE OUT.

What is a pilot light? Many propane appliances may have a pilot light--a small, constantly burning flame inside the appliance. (Appliances without a pilot light often have electronic ignition instead.) If your appliance has a pilot light, it is an important safety feature. The pilot light ignites the main burner when needed.

A pilot light that repeatedly goes out--or is very difficult to light--may be signaling that there is a problem with the appliance or with your propane system. If this occurs, do not try to fix the problem yourself. Contact a qualified service technician to evaluate the appliance. Accidents and serious injuries can occur when customers attempt to fix a pilot light problem on their own.

How can I keep my home safe when I am away for an extended period?

If you're leaving your home for an extended period, consider closing all propane supply valves. This includes the main gas supply valve on the propane tank as well as gas supply valves located near individual appliances.

When you return to your home after an extended absence, contact your propane retailer or a qualified service technician to conduct a leak check before the propane is turned on and to re-light the pilot lights.

How can I use a space heater safely?

• USE THE RIGHT KIND OF HEATER - Some propane space heaters are designed only for use outdoors. Others are designed only for use indoors. Check your owner's manual or contact a qualified service technician to be sure you are using the right kind of heater.
• DO NOT USE AN OUTDOOR HEATER INDOORS - High levels of CO can be generated from heaters that are not designed for indoor use. High levels of CO can make you dizzy, give you headaches, or cause flu-like symptoms. In extreme cases, extended exposure to CO can result in brain damage or death.
• READ YOUR SPACE HEATER MANUAL - The appliance manufacturer's manual that came with your space heater tells how to set up and operate it safely. Read the entire manual and carefully follow all directions.